The short version
- $397 a month. $0 setup. Month to month. Cancel anytime.
- 30 days to judge us: 3 caught jobs or you can cancel.
- Everything we build for your business is yours.
This agreement
By signing up, paying an invoice, or using the service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service.
You confirm that you are at least 18 years old and that you can sign contracts for your business.
The service
DeskCrew is an AI front office for home service businesses. With our Front Office plan, we:
- Answer calls 24/7 on your existing business number, using call forwarding.
- Greet callers in your business name and capture the job details.
- Book jobs into your calendar.
- Follow up on estimates you have not closed.
- Ask happy customers for a review.
- Send you a weekly report.
Setup is remote. We connect your number, calendar, and booking rules. Most setups take a few business days after you complete the intake form and turn on call forwarding.
Your phone carrier, internet, and calendar provider are outside our control. If forwarding is off or the carrier fails, calls will not reach us.
The AI can make mistakes. You should read your reports and confirm bookings. We are not an emergency service. Callers in danger should call 911.
Plans and pricing
| Plan | Price | How it bills |
|---|---|---|
| Front Office | $397 / month | Month to month. $0 setup. |
| KickStart (optional) | $497 one time | Charged once, when the build starts. |
| Social (optional) | $297 / month | Monthly add on. Same billing date as your plan. |
Sales tax may apply where the law requires it. We may change prices with 30 days notice. A new price starts on your next billing date after the notice.
Add ons are separate from the Front Office plan. You can add or remove an add on at any time, and the change applies from your next billing date.
Billing and auto renewal
We bill through Stripe. When you sign up, you give Stripe a payment method and authorize us to charge it.
Your plan renews automatically each month on the date you started, until you cancel.
If a payment fails, Stripe will retry and we will email you. If the payment is still failing after 7 days, we may pause the service until the balance is paid.
You are responsible for keeping your card details current. If you dispute a charge, please email us first so we can fix the problem.
Cancellation and refunds
You can cancel at any time. Email [email protected] from the email on your account.
Your service stays active until the end of the period you already paid for. We do not give partial refunds for days you do not use.
KickStart is a one time fee. Once the build has started, it is not refundable, except under the 30 day guarantee in section 6.
We can cancel your account if you break these terms or do not pay. If we cancel for a reason that is not your fault, we refund the unused part of the current month.
The 30 day guarantee
If we do not catch at least 3 jobs in your first 30 live days, you can cancel.
We will refund the Front Office fee you paid for the first month. No arguing, no long forms.
How we count it:
- Live days are days your call forwarding is on and calls reach our system. The count starts on the first day forwarding is active.
- A caught job is a call we answer that leads to a booked appointment or a service request you accept. We count it from your weekly reports and your booking records.
- To claim, email us within 7 days after day 30 and tell us you want to use the guarantee.
To qualify, call forwarding must be on for the full period, your business details and calendar must be accurate, and you must not have broken these terms.
This is our only results guarantee. It does not cover lost revenue or missed jobs beyond the refund. The KickStart fee is not part of this refund.
Acceptable use
You agree not to:
- Break any law, including telemarketing and call recording laws.
- Use the service for spam calls, robocalls, or unlawful texts.
- Record calls without the consent your state requires.
- Tell callers the AI is a human when they ask directly.
- Upload malware or try to break our systems.
- Resell, sublicense, or white label the service without our written permission.
- Copy or reverse engineer our software.
- Use the service to harass, threaten, or discriminate against anyone.
- Use the service as an emergency dispatch or life safety system.
We can suspend an account that puts other clients, callers, or our providers at risk.
Your responsibilities
To make the service work, you need to:
- Complete the intake form with accurate details: legal business name, hours, service area, services, prices, and booking rules.
- Set up call forwarding and keep it on. Test it after setup.
- Keep your calendar and availability current.
- Tell callers that calls may be recorded, as described in our Privacy Policy.
- Read your weekly report and confirm bookings.
- Keep a human path for emergencies. The service is not 911.
- Pay on time and keep your card current.
- Tell us about a problem within 7 days so we can fix it.
You are responsible for the claims your staff and scripts make to callers. We follow the script and business details you give us.
Intellectual property
What is yours
Everything we build for your business is yours once you have paid for it. That includes your call flows, your greeting and scripts, your prompts, your call recordings and transcripts, your reports, and any website or Google Business Profile assets we create for you in KickStart. We assign those rights to you.
What is ours
The DeskCrew platform, software, models, general templates, and know how stay ours. We give you a non exclusive, non transferable license to use the dashboard and reports while you are a client.
Your brand
You keep your name, logo, and marks. We will not use them in marketing or in a client list without your written permission.
Feedback
If you send us an idea, we may use it to improve the service without paying you. We will never publish your private business data.
No guarantee of results
We do not promise a specific number of calls, booked jobs, reviews, revenue, or search ranking. Results depend on your market, your prices, your capacity, and how you handle the jobs we send you.
Examples and case studies on our site show what happened for one business. They are not a promise for yours.
The 30 day guarantee in section 6 is the only remedy we offer for results.
Limitation of liability
To the maximum extent the law allows:
- We are not liable for indirect, incidental, special, consequential, or punitive damages.
- We are not liable for lost profit, lost revenue, lost data, missed jobs, or damage to reputation.
- Our total liability for all claims is limited to the amount you paid us in the 12 months before the claim.
- We are not liable for problems caused by your phone carrier, internet, calendar provider, or call forwarding settings.
Nothing in these terms limits liability for fraud, willful misconduct, death, or personal injury caused by our negligence, or any liability that cannot be limited by law. Some states do not allow some of these limits, so parts of this section may not apply to you.
Term and termination
These terms start when you sign up and continue while you use the service. Either side can end them as described in section 5.
On termination, we stop the service and close your account. You can ask for an export of your call data before your last day. After termination we keep data for 24 months as described in the Privacy Policy, then delete it.
We may suspend the service right away if you do not pay, break the acceptable use rules, or create a legal or security risk.
Governing law
These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law rules.
Before you file a claim, email [email protected] and give us 30 days to fix the problem.
If we cannot resolve it, the claim will be heard in the state or federal courts located in Wyoming, and both sides agree to that location. You can also use small claims court if your claim qualifies.
Nothing here stops you from reporting a problem to a government agency.
Changes to these terms
We may update these terms. We post the new version here and change the effective date.
If a change is important, we email clients at least 14 days before it starts. If you keep using the service after that date, you accept the new terms. If you do not agree, cancel before the change starts.
Other terms
- These terms and the Privacy Policy are the whole agreement between us.
- If one part of these terms is not enforceable, the rest still applies.
- You may not transfer your account or these terms without our written consent. We may transfer them to a buyer of the business, if the buyer honors them.
- We are not responsible for delays caused by events outside our control, such as a carrier outage, a natural disaster, or a government action.
- Headings are for reading only. They do not change the meaning.
- Nothing in these terms makes you our employee, agent, or partner.
Contact us
Questions about these terms
DeskCrew, Wyoming, United States. We reply within 2 business days. For privacy requests, see our Privacy Policy.