Privacy Policy

01Who we are

DeskCrew ("DeskCrew", "we", "us") provides an AI front office service to home service businesses. We are based in Wyoming, USA.

This policy covers our website, our client dashboard, and the calls we answer on behalf of our clients. It does not cover other companies' websites, even when we link to them.

For any privacy question, email [email protected]. We answer privacy requests within 30 days.

02What we collect

We collect four kinds of data.

Business contact data

Your name, work email, work phone, business name, business address, trade, and the details you send us when you ask for a demo, sign up, or contact support.

Call recordings and transcripts

When a customer calls your business number, our AI answers the call. We record the call and make a text transcript. This data can include the caller's name, phone number, address, and the reason for the call. It can also include details about the property, such as a leaking water heater.

Call recordings are the most sensitive data we handle. We treat them as confidential and limit who can listen to them.

Usage data

When you visit our website or use the dashboard, we log your IP address, browser type, device type, the pages you open, and the time of your visit. This helps us keep the service secure and fix problems.

Payment data

We use Stripe to take payments. Stripe collects your card number, card expiry, security code, and billing address. We do not see or store your full card number. We only see the card brand, the last four digits, and whether a payment worked.

We do not buy personal data from data brokers. We do not sell personal data.

03How we use your data

We use personal data to run the service you asked for. Specifically, we use it to:

• Answer calls and greet callers in your business name.
• Book jobs in your calendar and send you the details.
• Follow up on estimates that are still open.
• Ask happy customers for a review.
• Send your weekly report.
• Bill you and send invoices.
• Provide support and fix problems.
• Check call quality and improve our service.
• Meet legal duties and prevent fraud.

We use business contact data to run your account. We use call data to run the service you bought. We do not sell call data, and we do not use it for advertising.

04Who we share it with

We do not sell personal data. We share it only with the providers that run the service, and only what each one needs.

Each provider has its own privacy policy and its own legal duties. We choose providers that agree to protect data and to use it only to provide their service to us.

We may also share data if the law requires it, if we need to protect our rights or someone's safety, or if we sell the business. In a sale, the new owner must honor this policy.

05How long we keep it

We keep personal data for 24 months from the day we collect it. When that period ends, we delete the data or turn it into anonymous statistics that cannot identify a person.

We chose 24 months because it lets you review last year's calls and gives us time to fix billing or support issues.

Some records, such as invoices, may be kept longer if tax law requires it. We keep them only for that purpose.

If you ask us to delete your data sooner, we will, unless we must keep it by law.

06Call recording and caller consent

To do this, you should:

• Add a recording notice to your phone greeting. We give you a short script.
• Put a recording notice on your website and in your intake forms.
• Tell us if your state has special rules, so we can help you adjust the greeting.
• Not use the service to record calls where recording without consent is illegal.

We provide the tool. We cannot give legal advice on your state's consent rules, so please check with your own lawyer.

07Your rights

Depending on where you live, you may have the right to:

• Know what data we hold about you.
• Get a copy of that data.
• Correct data that is wrong.
• Delete your data.
• Object to some uses of your data.
• Withdraw consent you gave us earlier.
• Get your data in a portable file.
• Complain to your state attorney general or privacy regulator.

To use any of these rights, email [email protected]. Tell us what you want and which business you are with. We reply within 30 days. We may ask you to prove who you are, so we do not hand data to the wrong person. There is no fee.

If you are a caller to a client's business and you want your recording deleted, contact that business first. They control the data. We will help them with the request.

08Cookies

We use a small number of cookies and browser storage. They keep you signed in, remember your settings, and help us see how the site is used.

We do not use advertising cookies, cross site trackers, or pixel tags that follow you around the web.

You can block or delete cookies in your browser settings. Some parts of the dashboard may stop working if you do.

09Children's privacy

Our service is for businesses and is not directed to anyone under 18. We do not knowingly collect data from children.

If you think a child has sent us data, email [email protected] and we will delete it.

10How we protect data

We use encryption in transit, access controls, and logging. Only staff and providers who need the data can see it.

No system is perfectly safe. If a breach affects your data, we will tell you and the authorities as the law requires.

11Where we store data

We store and process data in the United States. If you use the service from another country, you agree that your data may be sent to and processed in the US, where privacy laws may differ from your country.

12Changes to this policy

We may update this policy when the service or the law changes. We post the new version here and change the effective date.

If the change is important, we email clients at least 14 days before it starts. The old version is available on request.

13Contact us